SHIPPING
If any order detail is incorrect, please email us immediately at CustomerCare@carolineconstas.com. Please note we are unable to ship to P.O. Boxes at this time.
If you choose to waive signature for delivery, we are not responsible for lost packages once our carrier confirms delivery of the shipment.
DomesticĀ āĀ Orders placed with ground shipping will be dispatchedĀ within 48 hours. Orders placed with expedited shipping will be dispatchedĀ same-day if received by 11:00 AM EST.Ā Any orders placed after 11:00 AM EST or on Fridays, weekends, and holidays will be processed the following business day.Ā
Ground Shipping (3-5 business days):Ā Free Shipping
Overnight Shipping (1-2 business days): $25
*Note: We only ship onĀ business days and we do not offer Saturday or holiday deliveries.Ā
InternationalĀ āĀ International orders ship within 48 hours of placing the order. Our international shipping cost is not inclusive of any import duties and taxes which are set by the destination country.
International Shipping (3-7 business days)
Shipping rates vary by country; please enter yours at checkout to calculate rates Ā
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RETURNS AND EXCHANGES
In effectĀ May 1st, 2022
CAROLINE CONSTAS offersĀ returns on merchandise in its original condition and packaging within 30 days from receipt of package.Ā Ā A $15 label and restocking fee will be deducted from your refund for all domestic orders.Ā For all InternationalĀ returns, shipping, taxes and duties for the return will be deduced from your refund.
Merchandise must not be used, worn, washed or altered.Ā It must have all tags and stickers attached and beĀ returned in its original packaging.
Swimwear must be tried on with underwear and have the protective adhesive strip to be accepted forĀ return.
Footwear must include the original shoe box and dust bag.Ā A shoe box fee in the amount of $10 will be charged if shipped back without the original shoe box.Ā Ā
CAROLINE CONSTAS reserves the right to refuse anyĀ returnĀ or exchange if it does not meet the above criteria.Ā If aĀ returnĀ is refused, the item will be sent back to you.
ReturnsĀ āĀ Please go toĀ returns.carolineconstas.com/Ā and you willĀ be guided through theĀ returns process andĀ receive a returnĀ shipping label via email.Ā Product must be shipped back within 7 days of receivingĀ returnĀ merchandise authorization.
International Returns ā Please reach out to customercare@carolineconstas.com with your order number in order to complete your return.
ExchangesĀ āĀ Please go toĀ returns.carolineconstas.com/Ā andĀ follow the steps to complete theĀ returnĀ process. You willĀ receive the Instant Refund voucher codeĀ that can be used to place a new order right away.
Once yourĀ returnĀ arrives at our facility, please allow up to 30 business daysĀ for refund to be issued. All refunds are issued in the original form of payment and may take up to 10 days for your financial institution to process.
PRICE ADJUSTMENTS
CAROLINE CONSTASĀ does not honor price adjustments.
SALE ITEMS AND OFFERS
Sale items purchased at a discountĀ ofĀ 20% and greater are not eligible for returns and are FINAL SALE. No exchanges are allowed.Ā
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