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Billing and Shipping Terms & Conditions

SHIPPING

If for any reason the shipping address entered is incorrect, please email us immediately at CustomerCare@carolineconstas.com. Please note all shipments require a signature upon delivery and we are unable to ship to P.O. Boxes at this time.

Domestic – Orders placed with the ground-shipping option will be shipped within 48 hours of receipt. Orders placed with expedited shipping option will be shipped same-day if received by 11:00 AM EST. Any orders placed after 11:00 AM EST on Friday, on weekends, or holidays will be processed the following business day. 

Ground Shipping (3-5 business days): $10 

Overnight Shipping: $25

*Note: We only ship on business days and we do not offer Saturday or holiday deliveries. 

International – International orders ship within 48 hours of placing the order. At this time, we are unable to accept returns or exchanges on international orders. Our international shipping cost is not inclusive of any import duties and taxes which are set by the destination country.

International Shipping (5-7 business days): $95

Canada Standard Shipping (3-5 business days): $50

*Note: Please check if we ship to your country.   

RETURNS AND EXCHANGES

CAROLINE CONSTAS offers free returns within 30 days from receipt of package for domestic orders only. The product must be un-worn and in new condition with all tags attached. If you would like to return or exchange the item, please email CustomerCare@carolineconstas.com.

To request a return:

     1. Email CustomerCare@carolineconstas.com with your name and order number.
     2. A prepaid FedEx return label will be sent to you via email along with the RMA.
     
3. Ship using the provided FedEx return label with the RMA included.

All returns take 7-10 days to process once they arrive at the facility. All refunds are issued to the original form of payment and may take up to 14 days for your financial institution to process.

PRICE ADJUSTMENTS

CAROLINE CONSTAS does not honor price adjustments.

SALE ITEMS AND OFFERS

Sale items purchased at a discount of greater than 20% are not eligible for returns and are FINAL SALE.

 

The CAROLINE CONSTAS Offices

584 Broadway #609, New York, NY 10012