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Billing and Shipping Terms & Conditions

SHIPPING

Orders placed with the ground-shipping option will be shipped within 48 hours of receipt. Orders placed with expedited shipping option will be shipped same-day if received by 11:00 AM EST. 

Please note, orders placed after 11:00 AM EST on Friday and through the weekend will be processed the next business day. Any orders placed on holidays will be processed the next business day. Saturday and holiday delivery services are unavailable at this time.  We are unable to ship to P.O. Boxes.  

If for any reason the shipping address entered is incorrect, please email us immediately at CustomerCare@CarolineConstas.com


Domestic Shipping – Shipping rates are as follows: 

Ground Shipping: $10

Overnight Shipping: $25

*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

 

International Shipping – International orders will ship within 24-48 hours of placing the order. At this time, we are unable to accept returns or exchanges on international orders.  

International Shipping (Check if your country is available to ship at check out): $180

Canada Standard Shipping: $50

All import duties and taxes are included in shipping cost. 


RETURNS AND EXCHANGES

CAROLINE CONSTAS offers free returns within 30 days from receipt of package. The product should be unused and in new condition with all tags still attached (exceptions may include sale and final sale items when specified). If you would like to return or exchange the item, please email customercare@carolineconstas.com and we will help you process your return.

To request a return:

  1. Email CustomerCare@carolineconstas.com with your name and order number. 
  2. A prepaid FedEx return label will then be sent to you via email along with return slip
  3. Print the label, adhere it to the box and drop it off at a FedEx drop. All returns take 7-10 days to process once they arrive at the facility. All refunds are issued to the original form of payment and may take up to 14 days for your financial institution to process. Caroline Constas provides free returns on domestic US shipments only.



PRICE ADJUSTMENTS

Caroline Constas does not honor price adjustments.



SALE ITEMS AND OFFERS

Sale items purchased at a discount of greater than 20% are not eligible for returns and are FINAL SALE.

 

Caroline Constas Offices

584 Broadway #609 New York, NY 10012