PRIVACY POLICY

Caroline Constas LLC ("The Site," "we," "us," or "our") respects your concerns about privacy. This Privacy Policy (“Notice”) applies to personal information we collect on this website (www.carolineconstas.com) (collectively the “Services”).

The Notice describes the types of personal information we collect through our Services, how we may use that information, with whom we may share it and the choices available regarding our use of the information. The Notice also describes the measures we take to protect the security of personal information and how to contact us about our privacy practices. By visiting the site, you accept the practices described in this Notice.

You have the right to opt out of having your data shared with third party marketing partners for commercial purposes. To exercise the right to opt out of third party sharing, please click on

CAROLINE CONSTAS Privacy Policy

Information We Collect And How We Use It

You may provide personal information (such as name, contact details, and payment information) through our Services. Below are the ways you may provide information and the types of information you may submit. We also tell you how we may use the information.

Our Services

You may be able to browse and purchase our products and gift cards through our Services. We may provide you some shopping features or functionality, such as the option to reserve items in your cart or favorite certain items. Utilizing such features are optional and often require the collection and use of information such as your shopping habits, product selections, and other tracking information. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address, and payment card information. We use this information to process your purchase, confirm your order, and deliver the items to you. We also may use your contact information to communicate with you about our products, services, and promotions.

If you purchase an item or gift card through our Services or ask us to deliver your purchase to someone else, we will ask for the recipient’s name, postal address, and email address. We use this information to send the gift card or item to the recipient.

My Account

You may be able to register to create an account through our Services. To do so, we ask for information such as your name and email address. You also may provide your age and gender.

Surveys, Sweepstakes, and Promotions

You may be able to participate in surveys, sweepstakes, and other promotions through our Services. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address, and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services, and other promotions.

Printed Materials and Electronic Newsletters

You may be able to sign up through the Services to receive electronic newsletters and promotional materials and emails from us, including new ideas, special offers and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, age, gender, shopping preferences and email preferences. We use this information to send you communications about our products and services, invitations to special sales and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences and to send you catalogs or other printed material. You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails. There is no charge to you to unsubscribe.

Mobile Marketing

You may be able to sign up to receive communications about our products and services through your mobile device by submitting your mobile telephone number online or by texting us. If you sign up for mobile communications, we may send you autodialed marketing text messages about our products, services and promotions. It is your responsibility to notify us in the event that you disconnect your mobile number or change carriers. In the U.S., you may opt out of receiving text message communications on your mobile device by sending a text message with the word “STOP” to the short code in which you received the message. Outside the U.S., you may opt out of receiving these communications by contacting us as specified in the How to Contact Us section below. There is no charge for unsubscribing. Depending on the terms of your mobile phone contract, you may incur charges for receiving and sending text messages on your mobile device. You are responsible for these charges. Message frequency varies per month. Consent is not a condition of purchase. Message and data rates may apply. For help, text HELP to the short code in which you received the message. The wireless carriers are not liable for delayed or undelivered messages.

If you communicate with us through the “Contact Us” link in any of the Services, we may ask you for information such as your name, email address, ZIP code, and telephone number to respond to and communicate with you about your questions and comments.

Personal Information Collected by Automated Means

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies or other unique personal identifiers. The information we collect in this manner includes the IP address of the device you use to connect to the internet, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, dates and times of website visits, and the pages accessed. By collecting this information, we learn how to best tailor our websites to our customers and understand what products and services you might prefer. Both we and others (such as our service providers) may collect personal information about our visitors’ online activities over time and across third-party websites.

Like many companies, we use “cookies” on our websites. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. For example, we use cookies to measure activity on the site and determine which areas and features of our websites are the most popular. In addition, cookies prevent you from having to login repeatedly, and they help us remember items you’ve added to your cart.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all of our websites’ features.

Certain pages on our websites and emails we send you contain “web beacons” (also known as internet tags, pixel tags, and clear GIFs). Web beacons are used, for example, to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.

We use information collected through these automated means for purposes such as (i) customizing our customer’s visits to our Website, (ii) delivering content and advertisements tailored to our customer’s interests and the manner in which our users browse our website, and (iii) managing our website and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.

We also may use third-party web analytics services, such as those of Google Analytics, Instagram and Facebook to measure the effectiveness of our advertising and determine how visitors use our websites. These service providers’ tools, including cookies and web beacons, allow us to collect information such as the state and ZIP code from which our visitors come and the IP addresses of our visitors’ computers.

Interest-Based Advertising

We may collect information about your online activities on our websites to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites and apps on which our ads are served. This section of our Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites and apps because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based, and contextual means. These partners track your online activities over time and across websites and apps by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. This data collection takes place both on our websites and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize targeted advertising services to show you our ads on other websites based on your prior visits to our sites and other online activity. Please contact us at customercare@carolineconstas.com to opt out of this feature.

To learn how to opt out of ad network interest-based advertising generally in the U.S., please visit both www.aboutads.info/choices and http://www.networkadvertising.org/choices/.

Here are some of the ways we collect personal information and a description of how we use the information:

When you buy products or obtain services, we ask you for information we need to process your purchase or provide you with the services you requested. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, driver’s license or ID number, passport number, and checking account information or payment card information. We also collect information about your purchase (such as the items you bought, the price of the items, the payment method you used, and if the product was on sale) to provide our products and services and communicate with you.

Other Ways We Collect Personal Information

We may offer you the opportunity to engage with our content on or through third-party social

networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the third-party website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our Services and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

You may call our Customer Assistance line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number, and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.

We purchase information from and trade contract information, demographic information, commercial information and internet and electronic activity with data co-ops and other third party data aggregators.

Information We Share

We may share the personal information you provide to us with our affiliates worldwide, licensees, and joint venture partners for the purposes described in this Notice. We also may share the information with our service providers, vendors, and contractors who perform services on our behalf based on our instructions. The services that these third-parties provide may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, product customization, serving certain types of advertisements to you, marketing and promotional material distribution (including direct mail marketing), promotions fulfillment and website evaluation. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

The personal information may be transferred to its affiliates and third party service providers in other countries than the country in which you originally provided it, including the United States.

Our Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with us. Linked websites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with us.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide through our Services against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. However, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. No internet or email transmission is ever fully secure or error-free. You should use caution whenever submitting information online and take special care in deciding what information you send to us via email or message.

Your Choices

We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the Contact Us section below. Where provided by law, you may withdraw your consent previously provided to us, and we will apply your preferences going forward.

You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails, select ‘Unsubscribe’ from your profile after signing into your account, or contacting us at customercare@carolineconstas.com. Please include your name, email address and postal address if you send us your request by email or postal mail.

If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes. See the “Notice to California Residents” section below for additional information.

If you are located in the European Economic Area (“EEA”), United Kingdom or Switzerland, for all GDPR requests, see CAROLINE CONSTAS Privacy Policy

Notice To California Residents

California Resident Rights Regarding Personal Information

Capitalized terms in this “Notice to California Residents” section of the Notice shall have the meanings set forth in the California Consumer Privacy Act of 2018. Subject to certain limits under California law, California residents have a number of rights regarding their Personal Information.

California residents have the right to request in writing (a “Request to Know”), (i) a list of the categories of Personal Information, such as name, address, e–mail address, and the type of services provided to the customer, that we have disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, California residents have the right to request that we disclose to them (i) the categories of Personal Information we have collected about them, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared Personal Information, and (v) the specific pieces of Personal Information we hold about an individual.

California residents have the right to have their Personal Information deleted, unless the Personal Information is necessary for us or our service providers to: complete a transaction for which the Personal Information was collected, provide a good or service requested by the consumer or otherwise perform a contract between the business and the consumer; detect security incidents; protect against malicious, deceptive, fraudulent or illegal activity (or prosecute those responsible); debug to identify and repair functionality errors; exercise or ensure the right of another to exercise free speech or another legal right; comply with the California Electronic Communications Privacy Act, which compels the production of or access to electronic communication information or electronic device information with a search warrant; to enable solely internal uses aligned with the consumer's expectations given their relationship with the business; comply with a legal obligation; otherwise use the information internally in a lawful manner compatible with the context in which the consumer provided it.

We consider information to be necessary for our business operations if it is used to: (i) complete an obligation to you that you requested; (ii) detect and resolve issues related to security or functionality; (iii) comply with legal obligations; and (iv) enable solely internal uses.

California residents have the right to opt-out of having their Personal Information shared or sold.

We do not sell the Personal Information of individuals we have actual knowledge are under the age of 16, unless we receive affirmative authorization from the parent or their guardian (if the consumer is under the age of 16). California residents may opt-out of the sharing of your Personal Information at any time by contacting us at customerservices@carolineconstas.com. You can find more detail about our practices in the “Personal Data Collected Through Automated Means” section above. California law may characterize our providing the following categories of information we share with companies that provide services to you or to us as "sales" of Personal Information:

Device and browsing information and other Internet activity information
Purchase or other commercial information
Geolocation information
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Identifiers

Your browser settings may allow you to automatically transmit the Global Privacy Control (GPC) signal to online services you visit. When we detect such signal, we place a U.S. privacy string setting in your browser so that any third party who respects that signal will not track your activity on your website. GPC is supported by certain internet browsers or as a browser extension. You can find out how to enable GPC at https://globalprivacycontrol.org/.

Californians can exercise their privacy rights by contacting us as specified in the Contact Us section below.

Consumer Data Request

We will handle requests under Applicable Law in California. When a request is made, we may verify your identity to protect your privacy and security. We will respond to written rights requests within 45 days following receipt at the link above. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer twice per consecutive 12-month period.

California Resident Personal Information Collected

Our Services collect the following categories of Personal Information: Identifiers, Characteristics protected under state and federal law, Commercial information, Internet information, Geolocation data, and Inferences, for the operation of our services, auditing, security, internal research and development, and quality and safety business purposes, collected directly from individuals, as well as from service providers on our behalf.

Customer Service collects the following categories of Personal Information: Identifiers, Characteristics protected under state and federal law, Commercial information, Internet information, and Geolocation data, for the operation of our services, auditing, security, and quality and safety business purposes, directly from individuals, as well as from service providers on our behalf.

We collect personal information for the following business purposes: conducting surveys, creating customer profiles, data storage, delivering targeted ads, fulfilling customer orders, improving our products & services, internal business operations, meeting compliances and legal requirements, operating our website and mobile apps, organizing and managing data, preventing fraud, processing payments, providing customer support, providing cybersecurity, sending promotional communications, tracking purchases and customer data.

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
We will not provide a different level of quality of goods or services to you

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself

based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at customercare@carolineconstas.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

Children’s Privacy

Our Services are not directed to children under the age of 16 and we do not knowingly collect personal information from children under the age of 16 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on our Services, we will delete the information from our records.

Updates To Our Privacy Policy

This Notice may be updated from time to time. Accordingly, you should check the date of this Notice (which appears at the top of this page) and review any changes since the last version. Your continued use of the Services following any modifications demonstrates your agreement to such changes. If at any time you do not agree to the terms of this Notice, please do not use this Site or provide us with personal information when shopping in our Stores or visiting our restaurants.

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:

customercare@carolineconstas.com

Notice of Financial Incentive

Consumers who sign up for our marketing e-mails may receive a discount on their first purchase. To opt in, a consumer must enter their e-mail address into the form and submit it. A consumer may unsubscribe from our marketing e-mails by using the unsubscribe link in the email at any time. We calculate the value of the offer and financial inventive by using the expense related to the offer.

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Purposes for Processing

We process personal information for the following purposes: (i) conducting surveys; (ii) creating customer profiles; (iii) data storage; (iv) delivering targeted ads; (v) fulfilling customer orders; (vi) improving our products & services; (vii) internal business operations; (ix) meeting compliance & legal requirements; (x) operating our website or mobile apps; (xi) organizing & managing data preventing fraud; (xii) processing payments; (xiii) providing customer support; (xiv) providing cybersecurity; (xvi) sending promotional communications; (xvii) tracking purchases & customer data; and (xviii) data “selling” and targeted advertising.

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices by clicking on CAROLINE CONSTAS Privacy Policy

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. You can make a Privacy Request by clicking here. CAROLINE CONSTAS Privacy Policy

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

To comply with legal obligations

To comply with an official investigation or cooperate with law-enforcement agencies

To establish or defend legal claims

To complete an obligation to you that you have requested

To respond to security incidents, fraud, harassment, and other similar activity

To identify and repair technical errors

To conduct internal research to develop, improve, and repair our products and services

For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

We will not deny goods or services to you

We will not charge you different prices or rates for goods or services

We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

You may exercise your right to opt-out here. CAROLINE CONSTAS Privacy Policy

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

As of July 1, 2023, Colorado, Connecticut and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.

Access and delete certain personal information.

Data portability.

Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.

Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please opt out at CAROLINE CONSTAS Privacy Policy

To appeal a decision regarding a consumer rights request please opt out at CAROLINE CONSTAS Privacy Policy

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request by clicking on CAROLINE CONSTAS Privacy Policy

PRIVACY POLICY

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