If any order detail is incorrect, please email us immediately at CustomerCare@carolineconstas.com. Please note we are unable to ship to P.O. Boxes at this time.
If you choose to waive signature for delivery, we are not responsible for lost packages once our carrier confirms delivery of the shipment.
Domestic – Orders placed with ground shipping will be dispatched within 48 hours. Orders placed with expedited shipping will be dispatched same-day if received by 11:00 AM EST. Any orders placed after 11:00 AM EST or on Fridays, weekends, and holidays will be processed the following business day.
Ground Shipping (3-5 business days): Free Shipping
Overnight Shipping (1-2 business days): $25
*Note: We only ship on business days and we do not offer Saturday or holiday deliveries.
International – International orders ship within 48 hours of placing the order. At this time, we are unable to accept returns or exchanges on international orders. Our international shipping cost is not inclusive of any import duties and taxes which are set by the destination country.
International Shipping (5-7 business days): $95
Canada Standard Shipping (3-5 business days): $50
*Note: Please check if we ship to your country.
RETURNS AND EXCHANGES
CAROLINE CONSTAS offers free returns within 30 days from receipt of package for domestic orders only. The product must be un-worn and in new condition with all tags attached. Unfortunately, we currently do not accept returns on international orders.
Returns –Please go to returns.carolineconstas.com/ and you will be guided through the returns process and receive a prepaid return shipping label via email.
Exchanges–Please go to returns.carolineconstas.com/ and follow the steps to complete the return process. You will receive the Instant Refund voucher code that can be used to place a new order right away.
Once your return arrives at our facility, please allow up to 10 business days for refund to be issued. All refunds are issued in the original form of payment and may take up to 10 days for your financial institution to process.
CAROLINE CONSTAS does not honor price adjustments.
SALE ITEMS AND OFFERS
Sale items purchased at a discount of 20% and greater are not eligible for returns and are FINAL SALE. No exchanges are allowed.